FAQs

Online tickets close approx. 2 hours before the start of a meeting..

Our trackside admission and drinks packages are discounted when compared to buying items individually. All packages must be bought in advance.

Some of our packages have a group discount option - this will be specified on the 'Buy Tickets' page.

All tickets will be sent via email. This includes tickets for restaurant and hospitality bookings. Sometimes these can land in your junk folder so please check before getting in touch.

No, we can scan e-tickets off mobile devices (mobile phones & tablets). If you wish to print them off and bring them along in paper format this is fine.

Once purchased, refunds or transfers on tickets and any other online purchases will only be available in the case of fixture abandonment, event cancellations and not for any other reason. 
Please see our terms and conditions of entry for full details.

We welcome children and families. Children 17 and under go free to the races when accompanied by an adult.

Typically, gates open at least one hour before the first race. For feature and festival fixtures, gates may open earlier. 

Check the what’s on fixture page for the date you’re attending for the most up-to-date time, as race times are subject to change. 

Races will take place at different times and can also change last minute, so please check your specific fixture. 

Typically, the racecourse, along with bars and food outlets, will close shortly after the last race.

Check the what’s on fixture page for the date you’re attending for the most up-to-date times. 

Most racegoers choose a smart casual outfit when attending the races.

You can find full details of how to get to the racecourse by car, air, train and bus on our Get Here page. Alternatively, you can find the full address on our Contact Us page.

Yes, absolutely. We welcome coach groups to the track. On arrival, coaches will be directed to our allocated coach parking. 

You’ll always be able to grab a drink and bite to eat when you come racing. Different bars and food outlets will be available depending on ]the fixture.

Personal Assistants will receive free admission to the racecourse when accompanying a paying guest with accessible needs.   

Personal Assistant tickets can be claimed by bringing in proof of accessible needs on the day of racing e.g. a Blue Badge (with accompanying photo ID), Disability Living Allowance, Personal Independence Payment or signed letter from GP (with accompanying photo ID). You will need to buy a full price ticket first either online or on the day and then speak to a member of staff on the turnstiles about claiming your free personal assistant badge.

No – There are no cash machines on site. All catering and bars accept debit or credit card payments as well as cash. The tote, along with bookmakers only accept cash payment.

Download your free, digital racecard on the morning of racing here. Printed racecards will be available to pick up at the racecourse.

All bars and food outlets are card or cash. Bookmakers and the tote will accept cash only.

We have indoor and outdoor seating. Seating is guaranteed in our restaurant as part of your booked package.

Smoking is permitted in the allocated smoking areas only.

The health and safety of all participants and greyhounds is our top priority. If the racing surface is deemed unraceable (this could be due to waterlogging, frozen surfaces or even too hard a surface) or extreme weather conditions are unsafe, a fixture will be abandoned. If this happens, customers will be alerted and the information will be available immediately on our website – there is no need to call. 

Full or partial refunds will be automatically provided according to our refund policy, available on our terms and conditions of entry. 

Knives/Lethal weapons, Alcohol, Illegal Drugs, Fireworks, Glass are all forbidden at the racecourse. For more information on forbidden items contact us at info@newcastle-greyhounds.co.uk.

With the exception of Guide Dogs of the Blind and other Assistance Dogs, dogs are not permitted to enter the racecourse. In the interests of animal welfare, no dogs are permitted to be left in cars and we politely request that all dogs are left at home.

At all meetings we ask you to ensure that no flash photography takes place near the greyhounds. 

Otherwise, you are welcome to take photographs for personal non-commercial use only.

Note 

Professional filming and photography takes place here at the track for various publications and broadcasting and race goers (including families) consent to being filmed, photographed and otherwise recorded by the Racecourse or any authorised third-party. By entering the racecourse, you accept our terms and conditions of entry, which authorised by the Racecourse the right to broadcast, publish, licence and use any photographs, film, recordings or images of you without payment or other compensation in any promotional literature produced by Arena Racing Company. Full copies of our Terms & Conditions are available here.